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Justin S. PHP, Python and Web Development

My name is Justin S. and I have over 8 years of experience in the tech industry. I specialize in the following technologies: HTML, PHP, Python, WordPress, CSS, etc.. I hold a degree in Bachelor of Arts (B.A.). Some of the notable projects I’ve worked on include: Automated Support Team Workflows Using Zapier and ChatGPT, Dentist Appointment Scheduling System Using Zapier, GHL, and ChatGPT, Automating Non-Profit Membership Workflow Using Zapier and Mailchimp, Custom Automations for GoHighLevel, Zapier, and ChatGPT Integration, Postman Collection to Populate Sandbox with Realistic Data, etc.. I am based in Boulder, United States. I've successfully completed 8 projects while developing at Devaims.

I specialize in architecting and developing scalable, distributed systems that handle high demands and complex information flows. My focus is on building fault-tolerant infrastructure using modern cloud practices and modular patterns. I excel at diagnosing and resolving intricate concurrency and scaling issues across large platforms.

Collaboration is central to my success; I enjoy working with fellow technical experts and product managers to define clear technical roadmaps. This structured approach allows the team at Devaims to consistently deliver high-availability solutions that can easily adapt to exponential growth.

I maintain a proactive approach to security and performance, treating them as integral components of the design process, not as afterthoughts. My ultimate goal is to build the foundational technology that powers client success and innovation.

Main Technologies

  • HTML
  • PHP
  • Python
  • WordPress
  • CSS
  • PSD to WordPress
  • Web Design
  • Brand Management
  • Business Development
  • Tailwindcss

Notable Projects

Automated Support Team Workflows Using Zapier and ChatGPT

In this project, I developed a comprehensive set of automation workflows designed to streamline support team operations for a financial technology company. By leveraging Zapier, Google Calendar, and ChatGPT, I automated several key processes, including daily ticket summaries, meeting preparation for weekly refund reviews, escalations to engineering teams, and out-of-office (OOO) notifications. These workflows ensured that the support team stayed aligned, minimized manual work, and maintained seamless communication with the engineering department.

Dentist Appointment Scheduling System Using Zapier, GHL, and ChatGPT

In this project, I developed an advanced automation system for a dental clinic to streamline the process of booking appointments via website chat and text messaging. The system was designed to handle everyday language from patients, extract key information such as appointment dates, and engage with customers in a friendly, efficient manner. The automation integrates GoHighLevel (GHL), Zapier, and ChatGPT, enabling the clinic to efficiently schedule appointments based on user inputs and deliver personalized responses.

Automating Non-Profit Membership Workflow Using Zapier and Mailchimp

Worked with a non-profit organization to troubleshoot and optimize their membership automation system using. The organization had issues with their existing Zapier workflow that was meant to trigger a welcome email when new members paid for a yearly membership through Zeffy. The main challenge was an "Invalid Resource" error, which prevented emails from being sent. I fixed the issue and implemented an additional workflow to remind members about their upcoming membership expiry. This project ensured smooth automation, eliminated errors, and enhanced the user experience for members.

Custom Automations for GoHighLevel, Zapier, and ChatGPT Integration

Collaborated with Wendell to develop advanced automations integrating GoHighLevel, Zapier, ChatGPT, and Google Drive. The goal was to streamline workflows, automate customer engagement, and improve document generation processes. By connecting these platforms, I created a system that automates the creation of dynamic responses using ChatGPT, stores results in Google Drive, and seamlessly integrates with GoHighLevel for outreach and customer management. This automation reduced manual tasks and enhanced the scalability of Wendell's outreach efforts.

Postman Collection to Populate Sandbox with Realistic Data

While I was working as a Technical Support Engineer at a past company, I created a Postman collection to automate the process of populating a sandbox environment with realistic data for testing purposes. The collection handled API calls to fill out the sandbox site with lifelike customer data, ensuring better testing environments for developers. This enabled more accurate end-to-end testing and improved the quality of software before it reached production.

Dispute Submission Interface for Credit Card Company

While I was the Technical Support Manager for a previous company, I built a user-friendly interface for customers to easily submit disputes regarding their card transactions. The interface was designed for simplicity and ease of use. In addition to capturing the dispute data, the system generated legally compliant PDF files containing all necessary dispute information, which were sent directly to the legal team. This automated process reduced friction for customers and ensured that legal requirements were met promptly.

Bash Script for Python & Ruby Env Testing Across Multiple Versions

Developed a Bash script to manage and test Python and Ruby environments across all Python/Ruby versions and SDK versions at the company for support engineering test purposes. This tool simplified testing environments by allowing support engineers to drop a file into a specific folder, which automatically set up and tested the appropriate environment for the specified end user. This saved engineering teams significant time by streamlining environment configuration and testing, ensuring compatibility across multiple versions.

AI-Powered Zendesk Chatbot for Tier 1 Support Team

After a layoff at my previous company, I built an AI-powered chatbot as a Zendesk plugin to help the remaining Tier 1 support team handle customer inquiries more efficiently. The chatbot integrated with internal documents and historical tickets, generating accurate, context-based responses for agents. This solution improved response times, reduced manual effort, and empowered the smaller team to maintain high customer satisfaction despite limited resources.

Education

  1. Bachelor of Arts (B.A.), International Business / Finance

    Illinois State University · 2011 – 2016

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Services

Solutions

  • Ecommerce
  • Blockchain
  • AI
  • AR/ VR

Technologies

  • React Native
  • Flutter
  • Python
  • Javascript

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